Privacy Policy

1. Overview

Bank Statement Converter ("we," "our," or "us") is committed to protecting your privacy and ensuring the security of your personal and financial information. This Privacy Policy explains how we collect, use, protect, and handle your information when you use our bank statement conversion services.

2. Information We Collect

2.1 Information You Provide

• Contact Information: Name, email address, phone number when you contact us or subscribe to updates
• Communication Data: Messages, feedback, and support requests you send to us
• Account Information: If you create an account, we collect login credentials and profile information

2.2 Information Automatically Collected

• Usage Data: How you interact with our website and services
• Device Information: Browser type, operating system, IP address, device identifiers
• Technical Data: Log files, error reports, performance metrics
• Analytics Data: Website traffic, user behavior, and service performance

2.3 Financial Document Data

Important: We do NOT collect, store, or have access to the contents of your bank statements or financial documents. All processing occurs locally in your browser using client-side JavaScript technology.

3. How We Use Your Information

We use your information for the following purposes:

• Service Provision: To provide and maintain our conversion services
• Customer Support: To respond to your inquiries and provide technical assistance
• Service Improvement: To analyze usage patterns and improve our services
• Security: To detect, prevent, and address technical issues and security threats
• Legal Compliance: To comply with applicable laws and regulations
• Communication: To send important updates about our services (with your consent for marketing communications)

4. Data Security & Protection

4.1 Technical Security Measures

• Secure HTTPS encryption for all website communications
• Regular security assessments and penetration testing
• Multi-factor authentication for administrative access
• Automated security monitoring and incident response
• Regular staff security training and background checks

5. Information Sharing

We do not sell, rent, or share your personal information with third parties except in the following limited circumstances:

5.1 Service Providers

We may share limited information with trusted service providers who assist us in operating our website and services, such as:

• Web hosting and cloud infrastructure providers
• Analytics and performance monitoring services
• Customer support and communication platforms
• Security monitoring and fraud prevention services

5.2 Legal Requirements

We may disclose your information if required by law or in response to:

• Court orders, subpoenas, or legal processes
• Government agency requests
• Investigations of potential violations of our terms
• Protection of our rights, property, or safety

6. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy:

• Contact Information: Retained until you request deletion or unsubscribe
• Usage Data: Typically retained for 2 years for analytics and improvement purposes
• Support Communications: Retained for 3 years for quality assurance
• Financial Documents: Never stored - processed only in your browser

7. Your Rights & Choices

Depending on your location, you may have the following rights regarding your personal information:

7.1 GDPR Rights (EU Residents)

• Access: Request a copy of the personal information we hold about you
• Rectification: Request correction of inaccurate or incomplete information
• Erasure: Request deletion of your personal information
• Portability: Request transfer of your data to another service
• Restriction: Request limitation of processing in certain circumstances
• Objection: Object to processing based on legitimate interests

7.2 How to Exercise Your Rights

8. Cookies & Tracking

8.1 Types of Cookies We Use

• Essential Cookies: Required for basic website functionality
• Analytics Cookies: Help us understand how visitors use our site
• Functional Cookies: Remember your preferences and settings
• Performance Cookies: Collect information about website performance

8.2 Cookie Management

You can control cookies through your browser settings. However, disabling certain cookies may affect website functionality.

9. International Data Transfers

Our servers are located in secure data centers with appropriate safeguards. When we transfer data internationally, we ensure adequate protection through:

• Standard Contractual Clauses approved by the European Commission
• Adequacy decisions for countries with equivalent data protection
• Other appropriate safeguards as required by applicable law

10. Children's Privacy

Our services are not intended for children under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

11. Policy Changes

We may update this Privacy Policy periodically to reflect changes in our practices or applicable laws. We will:

• Post the updated policy on our website
• Update the "Last Updated" date
• Notify you of significant changes via email or website notice
• Obtain your consent for material changes where required by law

12. Contact Information